SUPPORT STATION ⚠ INCOMING TRANSMISSION ⚠ WE READ EVERY EMAIL ⚠ 48 HOUR RESPONSE ⚠ NO BOTS NO TICKETS
MOGSTER.

Issue N°01 · Support Station

← BACK TO STATION

── 00 / incoming transmission

SOMETHINGCOOKED?

Email-only. No tickets, no chat bots, no "please wait 5–7 business days." Every message goes to a real human. Most replies inside 48 hours.

▌ DIRECT LINE

help@mogster.app
  • Response within 48 hours
  • Email from the address on your account
  • Include username + screenshot if relevant

── 01 / faq

BEFORE YOU EMAIL.

  • 01

    I can't sign in / my password isn't working

    Try password reset from the sign-in screen first. If that fails, email us with the email address on the account.

  • 02

    I'm under 16 — can I still use Mogster?

    Not yet. Mogster is 16+. We don't serve minors, with or without parental consent. Come back when you're cooking.

  • 03

    My selfie keeps getting rejected

    Different lighting / angle usually fixes it. If you keep getting rejected, email us with details and we'll review the account.

  • 04

    My account is locked / says "under review"

    Email help@mogster.app from the email on the account. We'll review and respond within 48 hours.

  • 05

    A roast crossed a line

    We screen output, but the system is unhinged on purpose. If a roast attacks specific physical features or anything actually harmful, screenshot it and email us. We'll fix the prompt.

  • 06

    How do I delete my account?

    Sign in → Profile → Delete account. If you can't reach the screen, email us from the account email and we'll delete it within 48 hours.

  • 07

    I found a bug

    Email us. Steps to reproduce + screenshot if possible. We patch fast.

  • 08

    Cookbook (premium) subscription issue

    Email us with your username. We can look up subscription state, refund, or unlock manually if Apple's StoreKit choked.

  • 09

    Press / partnerships / investor inquiry

    Email us with the subject line "PRESS", "PARTNER", or "INVEST". We reply faster.

── 02 / serious stuff

IF YOU'RE IN CRISIS.

Mogster is for entertainment. Roasts are roasts. If you're struggling with body image, mental health, or anything heavier than a bad selfie, please reach out to someone equipped to help.

  • US: 988 (Suicide & Crisis Lifeline)
  • UK: 116 123 (Samaritans)
  • EU: 116 123 (most countries)
  • Worldwide: findahelpline.com